Help & support

A little help with your travels and collection.

Cities & collectibles

Can travel relationships coexist?

Yes. Want to go, passed through, visited and lived here are saved independently. Pass-throughs, visits and stays can each have multiple records.

How do I reveal a city badge?

Choose a pass-through, visit or stay, add a date and optional note, then continue to the reveal screen. Rub the badge or use Reveal now to save. Adding a city to your wishlist does not reveal its badge.

Are city badges and other collectibles the same?

The main badge reflects your city travel records. Other collectibles are claimed separately. Cities marked Coming Soon cannot receive records or claims yet.

Data & backups

Does my data sync between devices?

Data is currently stored on your device, without an account or iCloud sync. Export a backup in Settings before changing devices or uninstalling.

What do export and import do?

Export creates a JSON backup of your travel records, wishlist and collection. Import previews and merges it; conflicting IDs keep the local version. A backup is not a share image and cannot restore Pro.

Are private notes included when I share?

Not automatically. Share-card captions are entered separately. Visit notes stay with your records.

Pro & purchases

Is Pro a subscription?

No. Pro is a one-time lifetime purchase with no renewal. Your price and currency are shown in the app and on the App Store purchase confirmation.

What does Pro include?

Standard content in available Starter and Pro cities, standard collectible claims, advanced insights, and Pro themes with matching Home Screen icons. Future standard content and feature updates are included. Separately sold Signature art packs are not included.

How do I restore a purchase?

Use the Apple Account that originally purchased Pro, then select Restore purchases in Settings. This restores membership, not your travel data. Keep a separate backup when changing devices.

How do I request a refund?

Request a refund at Apple's reportaproblem.apple.com. Apple determines the outcome. Refunded or revoked purchases may lose the corresponding paid access.

Language & themes

Which languages are supported?

The app supports Simplified Chinese, Traditional Chinese, English and Japanese. Share cards can use a separate language.

How do I change the theme and app icon?

Choose a style in Settings → Theme & app icon. Both change together. Monochrome is the default; Jade and Lilac require Pro.

Contact support

albertaz1992@gmail.com

Include your app version, system version and a description. Hide private information in screenshots.