Help & support

Yes. Want to go, passed through, visited and lived here are saved independently. Pass-throughs, visits and stays can each have multiple records.

Choose a pass-through, visit or stay, add a date and optional note, then continue to the reveal screen. Rub the badge or use Reveal now to save. Adding a city to your wishlist does not reveal its badge.

The main badge reflects your city travel records. Other collectibles are claimed separately. Cities marked Coming Soon cannot receive records or claims yet.

Record trips and light main badges in available Starter cities. Choose two Starter cities for their complete standard collections. Deleting records does not return a confirmed city allowance. Sharing is free. Pro expands standard city and collection access; buying it does not automatically claim badges.

The current city catalog and all badge artwork are included with the app for offline browsing and recording. Online maps and extended city search need a connection. The app checks a small update index at most once a day. You can also open Settings → Update city pack → Check for updates. When a compatible update is available, review its details and choose Download city pack; cellular downloads are off by default. Resource packs can update the city catalog, descriptions and badge artwork, and remain available offline after installation. They do not change your travel records or membership entitlement. The app shows no update when no compatible pack is available.

Records are saved on your device first. Pro members can opt in to iCloud sync in Settings. JSON backup export and import are available to everyone.

Export creates a JSON backup of your travel records, wishlist and collection. Import previews and merges it; conflicting IDs keep the local version. A backup is not a share image and cannot restore Pro.

Not automatically. Share-card captions are entered separately. Visit notes stay with your records.

With active Pro, open Settings → iCloud Sync, enable the switch, review the merged counts and confirm. Travel records, notes, collections, wishlist and selected free cities stay in your private iCloud storage. They are never sent to our city-content service.

After opt-in, sync runs when you open or return to the app and after edits. Keep a working connection. Immediate sync while the app is closed is not guaranteed. Before uninstalling or changing iCloud accounts, open the sync screen and check that your latest changes have synced.

Sign in to the same iCloud account, restore Pro, then enable iCloud sync and confirm the merge. An empty device does not overwrite your cloud records. Apple purchase history restores Pro; your private iCloud restores travel records.

Existing device and cloud records are kept. Sync pauses when Pro expires and resumes when active Pro returns. Turning it off stops automatic sync; enabling it again requires merge confirmation. Manual JSON backup does not require Pro.

Check your system iCloud login, permission for Oh My City to use iCloud, available storage and connection. Failed uploads leave your local records intact and show an issue on the sync screen. After resolving it, keep the app open or choose Sync Now to retry.

Pro offers monthly and yearly subscriptions, plus a lifetime one-time purchase. All plans unlock the same Pro benefits. Subscriptions renew automatically and can be managed in Apple Account settings. Your price and period are shown before purchase.

Standard content in available Starter and Pro cities, standard collectible claims, advanced insights, and Pro themes with matching Home Screen icons. Future standard content and feature updates are included. Future separately sold Signature art packs are not included.

Use the Apple Account that originally purchased Pro, then select Restore purchases in Settings. This restores membership, not your travel data. Keep a separate backup when changing devices.

Request a refund at Apple's reportaproblem.apple.com. Apple determines the outcome. Refunded or revoked purchases may lose the corresponding paid access.

The app supports Simplified Chinese, Traditional Chinese, English and Japanese. Share cards follow the app language.

Choose a style in Settings → Theme & app icon. Both change together. Monochrome is the default; Jade and Lilac require Pro.